Please choose carefully, as we do not give refunds for change of mind.
We will gladly exchange with proof of purchase within 21 days from date of purchase.
If 21 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.
If the size is incorrect we are happy to exchange your item for a different one, pending that the previous conditions are met.
Several types of goods are exempt from being returned or exchanged due to hygiene reasons;
- Cosmetics (if hygiene seal is broken)
- Hair pieces and accessories
- Hazardous materials
- Pierced jewellery
- Gift Cards
To complete your exchange, we require a receipt, order number or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded or exchanged, unfortunately, sale items cannot.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 6/256 Nicklin Way, Warana, QLD, 4575.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
We use and recommend Australia Post for shipping. A tracking number will be issued with order fulfilment confirmation.
To return your product, you should mail your product to: 6/256 Nicklin Way, Warana, QLD, 4575.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.