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Returns Policy

Please choose carefully, as we do not give refunds for change of mind.

We will gladly exchange with proof of purchase within 21 days from date of purchase.

If 21 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it including tags being attached and be in the original packaging.

If the size is incorrect we are happy to exchange your item for a different one, pending that the previous conditions are met.

Several types of goods are exempt from being returned or exchanged due to hygiene or other reasons:

  • Hosiery/Tights/Stockings,
  • Underwear,
  • Cosmetics (if hygiene seal is broken),
  • Hair pieces and accessories,
  • Pierced jewellery,
  • Hazardous materials & 
  • Gift Cards.

To complete your exchange, we require a receipt, order number or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Sale Items (if applicable)

Only regular priced items may be exchanged, unfortunately, sale items cannot.

The only exception is if the product is faulty with the same policy applying. 

Exchanges (if applicable)

We only replace items if they are defective or damaged. 

If you need to exchange it for the same item, send us an email at info@showtimedancewear.com.au.

Shipping Returns

Return postage is paid for by the customer.

Please post your Showtime Dancewear purchase back to

Showtime Dancewear
Attn: Returns
1/76 Wises Road
Buderim QLD 4559

Shipping costs are non-refundable. If a refund is received, the cost of the return shipping will be deducted from the refund given.

If you are returning for an exchange, the customer will be required to organise shipping for the new item. We recommend enclosing a satchel with the items you are returning.

Depending on your location, the time taken for the exchange with vary, please be mindful of delays.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item.

Faulty Products (if applicable)

Approval for faulty product repair or replacement may take between 5-10 days pending the manufacturer instructions and policies.

Showtime will be instructed by the manufacturer as to the outcome of the enquiry and will then contact you with the next steps of the process.

Due to COVID-19 please expect some delay in response times due to team shortages and low manufacturing output of suppliers.

Repair, Replacement or Refunds (if applicable)

As per Australian Consumer Law (ACL) you can ask a business for your preference of a repair, replacement or refund, but you are not always entitled to one. 

Consumer guarantees do not apply if you:

  • if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it,
  • misused a product in any way that caused the problem,
  • knew of or were made aware of the faults before you purchased the product &
  • asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted. 

If you have a minor problem with the product the supplier may choose to offer a repair instead of a replacement.

If the problem with a product is minor you must accept a repair if offered by the supplier. 

For major problems Showtime and our suppliers take into consideration:

  • type of product,
  • how a consumer is likely to use the product,
  • the length of time for which it is reasonable for the product to be used &
  • the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

Once your return is received and inspected, we will send the appropriate information to our supplier and await their response.

We will also notify you of the approval or rejection of your repair, replacement or refund.

If you are approved, we will then proceed with the repair, replacement or refund within the timeframe provided by the manufacturer. 

Due to COVID-19 please expect some delay in response times due to team shortages and low manufacturing output of suppliers.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@showtimedancewear.com.au.