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Returns Policy

Returns & Exchanges

We offer easy returns or exchanges within 14 DAYS of your online purchase provided an invoice number/order number can be produced. You can return your product for store credit, an exchange for a different item or a refund. If returning for a refund a $10 restocking fee may be applied, this fee will not be applied if you are exchanging for an alternative size or product.

Returned items must have all original tags attached and be returned in original product packaging. Items must have no visible signs of wear or use, be free from markings, make up, self tanner, odours, pet hair, perfumes, deodorant or washing powder and must be in saleable condition.

If 14 DAYS have passed since your purchase, unfortunately we cannot offer you a store credit, exchange or refund.

Please note the following exceptions to our return or refund policy:

  • Discounted/sale items are final and cannot be returned or exchanged unless deemed faulty.
  • Due to health regulations and for hygiene reasons stockings/tights (this includes stockings/tights purchased in the wrong colour and even if the packaging is unopened), underwear, face masks, cosmetics, hair pieces and pierced jewellery cannot be returned or exchanged unless deemed faulty.
  • Dream Duffels cannot be returned or exchanged.
  • Gift cards cannot be returned.
  • If purchased between the 1st-24th December, the item/s must be returned by the 31st of January.


    Cancelling Your Order

    If you wish to cancel your order, please immediately email or call (07) 5445 3303.

    Once dispatched the order cannot be cancelled. You will need to apply for a refund once you receive your order.


    Shipping Returns (if applicable)

    Return postage is paid for by the customer. If returning for an exchange the customer will be required to organise shipping for the new item. We recommend enclosing a satchel with the items you are returning, or a shipping fee of $13 will be payable.

    To begin your returns process please fill out the adjacent form within 14 DAYS of your purchase and please include your order number and the details of your return. We will then be in contact with you for further instructions on your return.

    Shipping costs are non-refundable, if a refund is received the cost of the return shipping will be deducted from the refund given.

    Depending on your location, the time taken for the exchange may vary, please be mindful of delays.

    We don't guarantee that we will receive your returned item, so we recommend using a trackable service.

    Your store credit, exchange or refund will be processed once goods are received back in store. Please ensure the the return is correctly packaged to prevent any damage to the item/s or packaging in transit.


    Faulty Products (if applicable)

    Approval for faulty product repair or replacement may take between 5-10 business days pending the manufacturer instructions and policies. Showtime will be instructed by the manufacturer as to the outcome of the enquiry and will then contact you with the next steps of the process.


    Repair, Replacement or Refunds (if applicable)

    As per Australian Consumer Law (ACL) you can ask a business for your preference of a repair, replacement or refund, but you are not always entitled to one. Consumer guarantees do not apply if you:

    • got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it,
    • misused a product in any way that caused the problem,
    • knew of or were made aware of the faults before you purchased the product &
    • asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted.
    • have a minor problem with the product the supplier may choose to offer a repair instead of a replacement.

        If the problem with a product is minor you must accept a repair if offered by the supplier.

        For major problems Showtime and our suppliers take into consideration:

        • type of product,
        • how a consumer is likely to use the product,
        • the length of time for which it is reasonable for the product to be used &
        • the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

        Once your return is received and inspected, we will send the appropriate information to our supplier and await their response. We will also notify you of the approval or rejection of your repair, replacement or refund. If you are approved, we will then proceed with the repair, replacement or refund within the timeframe provided by the manufacturer.